Privacy notice.

This website

Fonts and images are served from this site's own domain. The booking and account pages use an essential session cookie to keep you signed in and protect account actions. We do not use advertising cookies or track your browsing for marketing.

We ask whether we may use Google Analytics to count visits and see which pages people find useful. It is off unless you say yes. Until you do, nothing is requested from Google at all: no script is loaded, no cookie is set, and your IP address is not sent anywhere. If you say yes, Google receives your IP address and sets cookies, and handles that under its own privacy policy. We never use it for advertising and we do not sell or share what it collects.

You can change your answer whenever you like, using the Cookies link at the bottom of any page. A change takes effect the next time a page loads, because a script already running cannot be recalled. Saying no is remembered too, so we will not keep asking.

The contact page shows a map from Google Maps. When you scroll to it, your browser loads the map directly from Google, which receives your IP address and browser details and handles them under its own privacy policy. We send Google nothing else about you.

Some pages show videos we have filmed, from a playlist on our YouTube channel. The list of videos and their pictures come from this site, so nothing is requested from YouTube while you browse. Only when you press play does your browser load YouTube's player, from its youtube-nocookie.com address. From then on YouTube receives your IP address and browser details and may store information on your device, under its own privacy policy.

Bookings

Myriad Studios manages room bookings directly. We store your name, email address, phone number, booking details and payment records to arrange your sessions, manage your account and provide customer support. Booking details include how many people are attending, any extras you choose and any promotional code you use, which we record against your account so a code cannot be passed around. Account passwords are stored as protected hashes. Authorised studio staff can view customer records and booking history. Room usage reports help us understand how the studio is used.

Our booking database is hosted by Hostinger. When online payment is available, your chosen provider, Stripe or PayPal, processes your payment on its secure checkout page. Stripe may offer Klarna to eligible customers. We share the booking reference, description and amount with the payment provider, and your email address with Stripe to arrange checkout. We retain payment references and amounts, not your card number or security code. We keep booking and billing information for as long as needed to provide the service and meet our legal obligations.

You can sign in with Google on the website and in the app, or with Apple in the iPhone app. If you do, Google or Apple confirms your email address and name to us, with an identifier for your account with them, so that we can recognise you next time. We never see your Google or Apple password. If you choose to hide your email address from us, Apple gives us a private address that forwards to you, and we use that one.

You can add a profile photo to your account, on the website or in the app, and change or remove it whenever you like. If you sign in with Google and your account has no photo yet, we copy your Google profile picture once to use as your photo. Apple does not share a picture. We keep the photo as a small square image and remove the details stored inside the file, such as where it was taken. Only you and the studio team can see it, and without one we show your initials instead. It is deleted when you remove it or delete your account.

We email you about your bookings: a receipt when you send a request, a confirmation with a calendar invite, a reminder the day before your session and a note if a session is rescheduled or cancelled, as well as password reset links when you ask for one. These are sent through the studio's email provider, and the studio's own inbox receives the details of each booking so staff can prepare for your session. We do not send marketing email.

The calendar invite attached to your confirmation is for your own calendar, and the studio keeps the same sessions in its working diary. Staff may subscribe to that diary from their own devices through a private address, so the day's bookings appear in the calendar they already use. What that carries is your name, the booking reference, the number of people and the type of session. It does not carry your email address, telephone number or any notes you gave us, which stay in the booking system itself.

Deleting your account

You can delete your account yourself at any time, in the app on the Your account screen or on the website on your account page. You type your email address to confirm, and you are then signed out on every device.

Deleting it removes your sign-in, whether by password, Google or Apple, along with your name, email address and phone number, your profile photo, the notes you left on your bookings, and your app notifications and signed-in devices. Our copies of the emails we sent you no longer show your address or what they said. We send one last email to confirm the deletion, and then remove that address too.

We keep a record of your past bookings and payments, with your personal details removed, because the studio has to keep its accounts and tax records. Stripe and PayPal keep their own records of payments made through them, under their own privacy policies. An account cannot be deleted while it has a session still to come, money still to pay or a refund on its way to you, so that nothing is left half finished. If that is the case, you are told what to sort out first.

If you signed in with Apple, you can also stop using Apple sign-in with Myriad Studios in your Apple Account settings, under Sign in with Apple.

Getting in touch

If you call, email or message us, we use the details you give us to reply and to arrange the work you ask about. We keep that correspondence for as long as we need it to run the studio and meet our legal obligations, and we do not sell or share it for marketing.

Your rights

Under UK data protection law you can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, as well as deleting your account yourself. Email contact@myriadstudios.london and we will respond within a month. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.

Who we are

Myriad Studios LDN, 3K-3L, Berol House, 25 Ashley Road, London N17 9LJ. Phone 07840 021846.